FAQ
Asked often. Answered straight.
If it is not covered here, the contact page reaches a human who replies within one working day.
Questions, answered honestly
Do you use AI to write my resume?
Yes, as a drafting aid, with a human in charge of every line. A named writer edits, fact-checks and signs off everything that ships, and no claim goes in that you did not give us. What changes between packages is how much custom work goes in, from a fast ad-matched draft to a document written from a blank page, not whether a person owns the result.
What is the 90-day interview guarantee?
On the from-scratch packages: if you are actively applying and not landing interviews within 90 days of delivery, we rewrite your documents free, once per engagement. It is a rewrite promise rather than a refund promise, and it operates alongside your Australian Consumer Law rights, which no policy of ours can reduce.
How fast can you deliver?
Express in under 48 hours. Bespoke in five working days from your completed brief, or 48 hours on the rush lane for $90 more. Deadlines are confirmed before you pay.
Who reads my documents?
The reviewing writer, and nobody else. Documents are never published, never used as marketing samples, never used to train anything, and deleted on request.
Do you write selection criteria?
Yes, it is a specialty: APS4 to EL2, mapped to the ILS framework, in compressed STAR form. From $290 as an add-on or included in the top package.
How does the veterans discount work?
20% off every package and add-on for current and former ADF members and reservists. Simple proof at checkout: your service card or DVA card.
What if I do not like the draft?
Bespoke packages include two revision rounds and Express includes one, each built from your own words, so genuine misses are rare. If we do miss the brief, we rewrite it.
Are you cheaper or better than the big global services?
Different. Global services run volume and templates. We publish our prices, name our writers, specialise in Australian government and defence transitions, and put a rewrite guarantee behind the work. Where a global tool suits you better, the free review will say exactly that.